GEM London is committed to respecting your privacy. In general, you can visit GEM London without revealing any information about yourself. We do collect information regarding visitors to our website. For example, some information is required in order to process orders. We analyse this data for trends and statistics to help us provide you with a better quality service.
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email in the first instance. If unsuccessful (or time is critical), we will try to contact you by phone.
GEM London may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).
There are times when we may request information from you, such as your name, address and email address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your enquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.